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Superhero Schedulers: Communicate, Lead, Succeed! (Central/East)
Pennsylvania Homecare Association Office
600 N 12th Street Suite 200
Lemoyne, PA 17043
USA
800-382-1211

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Wednesday, November 14, 2018, 9:30 AM - 3:00 PM EST
Category: Event

Register Now!
 

Cost:
Member: $280
Non-Member: $560

Description:
An unwavering commitment to serving seniors and people with disabilities. The ability to swiftly manage call-offs and schedule changes to ensure proper coverage. Being the key to employee communication in an agency. Sound like anyone you know? Schedulers are critically important to an agency’s success. Back by popular demand, PHA is pleased to present a day-long workshop specifically designed for schedulers – the superheroes of home-based care!

The event will feature presentations on conflict, communication and confrontation, recognizing the appropriate level of care, and thinking outside the schedule. Nationally-recognized communications expert Pamela Jett is back to once again – at the request of schedulers who attended last year’s events – to lead this dynamic workshop. She will help attendees gain essential leadership and communication skills for understanding, relating to, leading and working more effectively with all types of people... even the most difficult!

Cancellation Policy: If you must cancel your reservation for any reason, please notify PHA in writing via email ([email protected]). If the notice of cancellation is received PRIOR to the day of the event/workshop, PHA will provide a credit, minus a 30% administrative fee. This credit must be used within one year of the date of issue on educational programming. Credit will not be accepted for membership dues or PHA’s Annual Conference. No credit will be given for no-shows or cancellations on the DAY OF or following the event/workshop. Substitutions are permitted up to the day of the event.