Member Services

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Name Change for AmeriHealth Mercy Health Plan, Keystone Mercy Health Plan

Effective June 1, AmeriHealth Mercy Health Plan and Keystone Mercy Health Plan have changed their names. This change is a result of the change in ownership announced in August 2011, in which Blue Cross Blue Shield of Michigan joined Independence Blue Cross as co-owner of the AmeriHealth Mercy Family of Companies.

Keystone Mercy Health Plan will officially change to Keystone First. The new website for Keystone First will be www.keystonefirstpa.com. Keystone First members will continue to us the current member services phone number of 1-800-521-6860. Member services will continue to be available 24 hours a day, seven days a week.

AmeriHealth Mercy Health Plan will officially change to AmeriHealth Caritas Pennsylvania. The new website for AmeriHealth Caritas Pennsylvania will be www.amerihealthcaritaspa.com. All of the phone numbers will stay the same. AmeriHealth Caritas Pennsylvania members will continue to use the current Member Services phone number of 1-888-991-7200.

Please note: AmeriHealth Northeast, plan code 41, will not be changing its name. AmeriHealth Caritas Pennsylvania will be the plan name for the New West, plan code 37, and Lehigh Capital, plan code 57 zones. AmeriHealth Northeast is a separate plan for the New East zone.

The benefits and services members currently receive will not change because the name is changing and members will not need to pick a new PCP. Their PCPs will stay the same. New ID cards will be issued. However, the member ID number will not change, just the health plan name and the look of the card.

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