BEGIN:VCALENDAR VERSION:2.0 PRODID:-//jEvents 2.0 for Joomla//EN CALSCALE:GREGORIAN METHOD:PUBLISH BEGIN:VTIMEZONE TZID:America/New_York X-LIC-LOCATION:America/New_York BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:19700308T020000 RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:19701101T020000 RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU END:STANDARD END:VTIMEZONE BEGIN:VEVENT UID:ac99e09414db531749e627c3ec4798d859 CATEGORIES:Event SUMMARY:Cornerstone of Care: Schedulers! 11/8/17 LOCATION:Norwin Community Resource Center\, 231 Jennie Drive\, North Huntingdon, Pa 15642\, USA DESCRIPTION:
9:30 – 10:00 a.m.
Registration & Coffee
10:00 a.m. – 3:00 p.m. Workshop
Cost:
Member: $280
Non
-Member: $560
The role of homecare schedulers i
s essential for all homecare agencies and can be critically important in in
creasing customer satisfaction. By popular demand, PHA is pleased to presen
t this day-long workshop specifically designed for schedulers – the c
ornerstone of care! The event will feature presentations on time management
, customer service, professionalism and dealing with difficult people. In a
ddition, fellow schedulers will share best practices and guide a lively ope
n discussion.
Pamela Jett, a nationally-recognized communication skills expert, speaker and author, w ill present two sessions during this day-long workshop: “Snipers, Ste amrollers and Chronic Complainers: Dealing with Difficult People” and “Extraordinary Customer Care.” Terrell Cannon, Director of Wor kforce Development at Home Care Associates, will discuss professionalism. span>
Can cellation Policy: PHA will provide a credit in place of any cancelled sess ion, event or product that has been paid for in advance. The credit may go toward any session, event or product to be used within a one-year period fr om the date of cancellation. The amount of the credit will be minus 25% of the cost of the original purchase price. No credit will be given for cancel lations within three weeks of the session.
DTSTAMP:20240329T002519 DTSTART;TZID=America/New_York:20171108T093000 DTEND;TZID=America/New_York:20171108T150000 SEQUENCE:0 TRANSP:OPAQUE END:VEVENT END:VCALENDAR